Contact Us
This page explains how to contact the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs the casino, a regulator or a support charity rather than a review site. We publish research-based guides about non GamStop casinos for UK readers — we do not hold player funds, run accounts or process withdrawals.
Reach the editorial team
Email is the only channel we run, and it reaches the same small team that writes the reviews. Use the contact form on rlrmsport.com and give us enough to work with: the casino name, the page you were reading, and the specific term, figure or claim you are querying. Screenshots of bonus terms or cashier pages help more than anything else.
We read everything. We answer what we can. We do not publish a phone line, and we will never ask you for account passwords, card numbers, full document scans or verification files — no legitimate review site needs them.
What we can help with
- Corrections. A bonus percentage, wagering multiple, minimum deposit or withdrawal limit that no longer matches what the casino shows. Tell us what you saw and when.
- Clarifications. Questions about how wagering requirements, game contribution, maximum bonus bets, bonus expiry or cashout caps actually work in practice.
- Coverage requests. An operator you would like reviewed, or a payment method — Paysafe vouchers, e-wallets, crypto, bank transfer — you want checked for GBP availability.
- Feedback on our method. If you think a rating is wrong, say why. We would rather be argued with than quietly ignored.
What we cannot do
- Open, close, unlock or verify a casino account on your behalf.
- Release a withdrawal, reverse a KYC decision or influence a source-of-funds check.
- Remove you from GAMSTOP, shorten an exclusion period or override a self-exclusion.
- Give legal, tax or financial advice, or predict whether a bonus will pay out.
If your issue is money stuck at an operator, the fastest route is the casino's own complaints procedure first, then whatever dispute body its licence names. Our role ends at describing what the published terms say.
Before you write: the questions we get most
Most messages fall into a handful of subjects. Reading the relevant section below often answers the question faster than waiting for a reply.
Bonus terms and what they cost you
The headline percentages on our non GamStop casino rankings are advertised figures supplied by the operators, not our assessment of value. A worked example is usually clearer than a rule: deposit £50 on a 250% match and you hold £175 in play, but if wagering is 40x on bonus funds only, that is £5,000 of turnover before a withdrawal is possible. Slots typically contribute 100%; roulette, blackjack and baccarat often contribute 10% or less, sometimes nothing. Maximum bet caps while a bonus is live are commonly a few pounds per spin, and breaching them can void the balance. Free spins and no-deposit offers frequently carry a cashout cap — a fixed maximum you can withdraw regardless of what you win. Cashback and loyalty rewards are usually cleaner, but check whether the cashback is cash or bonus credit.
Deposits, withdrawals and fees
Costs to take part vary by operator and are always the operator's terms, not ours. What to verify in the cashier before you commit:
- Minimum deposit. Often £10 to £20, and sometimes higher for the largest welcome packages than for the basic one.
- GBP accounts. Several offshore sites price in euros or dollars. If the account currency is not sterling, your bank or card issuer may apply a conversion charge on the way in and again on the way out.
- Methods. Debit cards, bank transfer, e-wallets, prepaid vouchers such as Paysafecard and cryptocurrency are the common options. PayPal is rarely available at casinos outside the Great Britain licensing regime — confirm it on the cashier page rather than assuming.
- Fees. Deposits are usually free; withdrawals may carry a flat fee or a charge below a threshold amount. Crypto adds network fees and price movement between request and receipt.
- Timing and limits. Expect a pending or review window before processing, then the method's own settlement time. Weekly and monthly withdrawal caps are common at offshore sites, and large wins are sometimes paid in instalments. Advertised speeds are marketing claims; treat them as such.
- Verification. Identity checks, and source-of-funds checks on larger sums, are normal and are the usual reason a payout stalls. Submitting documents early is the single most effective thing you can do to avoid a dispute.
Games, and which questions we can answer about them
We describe what is on offer — slots including progressive jackpots, live dealer rooms with blackjack, roulette and baccarat, virtual table games, and in most cases a sportsbook alongside. We can explain how RTP and volatility interact, or why a provider's title behaves differently at one operator than another. We cannot tell you which game will pay, and nobody honestly can.
The sportsbook side
Most of the casinos we cover also run betting, usually on a shared wallet so one balance serves both. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports are standard. Sports free bets differ from casino bonuses in a way that catches people out: they typically require minimum qualifying odds such as 1.80 or 2.00 in decimal terms, and the stake is not returned with winnings. If you are writing to us about a sports offer, quote the odds requirement you were shown.
Where each of our top-rated sites sits, and where to take a complaint
Commercial note: Non Gamstop Casinos may earn a commission when a reader signs up through a link on this site. That revenue funds the research and has no bearing on rankings or on what we say about an operator's weaknesses. Nothing below is a recommendation to gamble.
Betmica
Ranked first on our list at 10.0 editorially, Betmica draws the most reader correspondence for the simple reason that its advertised welcome offer is the largest we cover: 570% up to £5,700 plus 270 free spins. Worth noting for contact purposes — a package that size is almost always tiered across several deposits rather than paid on the first, and the free spins are usually released in daily batches on named games. The limitation is the same one that applies to every headline of this scale: the bigger the match, the more turnover the wagering requirement represents, and the more likely a cashout cap applies to the spins. If a figure on our page differs from Betmica's own terms, send us the discrepancy and we will recheck it.
Kikibet
Second at 9.9, Kikibet advertises 350% up to £5,555 with 300 free spins — a more moderate match rate than the top entry but a higher spin count, which suits readers whose questions are about slots rather than table play. The drawback to weigh is that a large spin allocation delivered over many days can expire before you finish it, so the practical value is lower than the headline count suggests. Check the daily release schedule and expiry window before you deposit.
Betninja
Third at 9.8, Betninja states a flat £1,000 bonus with 100 free spins for all new players. The reason it appears here rather than higher is also its appeal: the offer is stated in sterling and in round numbers, which makes the maths easier to follow than percentage-tiered packages. Its limitation is scope — a fixed cap means larger deposits stop earning match credit at a point, and readers who deposit heavily gain nothing extra. As with all the sites listed, the bonus is only worth what the wagering terms allow you to withdraw.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating | Currency shown |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 | GBP |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 | GBP |
| Betninja | £1,000 + 100 free spins | 9.8 | GBP |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 | EUR |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 | GBP |
| Smash Casino | 600% up to €10,000 slots package | 9.8 | EUR |
| Nightluck | 805%, €6,400 + 280 free spins | 9.8 | EUR |
| CoinPoker | 150% up to $2,000 | 9.6 | USD |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 | EUR |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.6 | GBP |
Ratings are our editorial assessment, not customer review scores. Offers are as advertised by each operator and subject to their terms, minimum deposits, wagering requirements and expiry dates — always read them on the casino's own site before depositing. Where the currency column shows EUR or USD, expect conversion costs on a UK card or bank account.
How we assess the sites we write about
We research rather than test. Nobody here claims to have deposited or withdrawn at these operators, and we do not present advertised payout speeds as measured results. Our ratings come from reviewing published terms, licensing information, cashier pages, game libraries and support channels, and from reader reports that we verify before acting on. Commission never buys a position, and no operator sees a review before publication. Details on the people behind the site are on our about page, and the rules governing use of the site sit in our terms and conditions. Findings on this page were last checked on 23 September 2026.
Who may use these sites, and the regulation that applies
You must be 18 or over. Casinos without GamStop are licensed outside Great Britain — Curaçao is the most common jurisdiction among the sites we cover — and are not regulated by the UK Gambling Commission. That distinction matters and is the single thing most worth understanding before you contact anyone.
- GAMSTOP is the free national self-exclusion scheme for online gambling operators licensed in Great Britain. Registering blocks you from those sites for six months, one year or five years. It cannot be cancelled early, and the minimum period runs to its end.
- Offshore licensing brings different protections. Complaint escalation, dispute handling and fund segregation rules vary by regulator and are generally weaker than the British regime. Accepting UK customers is not the same as being authorised by the Gambling Commission to serve them.
- Your obligations. Accounts must be in your own name, you must pass identity verification, and you may be asked to evidence source of funds. Supplying inaccurate information can void winnings.
- Tools that still work. Deposit and loss limits, session reminders, cooling-off and account closure are offered by most operators regardless of licence. Device-level blocking software applies across all sites, including those outside GAMSTOP's reach.
If gambling has stopped being entertainment, contact GamCare's National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. Our responsible gambling guide sets out the blocking tools, limit settings and support routes in more detail. No casino is completely safe, and no site can guarantee a withdrawal or a win.
What happens after you write to us
- Your message reaches the editorial inbox and is read by a person, not sorted by a bot.
- If it is a factual correction, we check it against the operator's live terms before changing anything.
- If it needs the casino's own complaints team or a licensing body, we will say so and point you in the right direction rather than sit on it.
- Where a change is made, the page's update date moves so other readers know the position has shifted.
We cannot commit to a response window, and we would rather say that plainly than advertise one we might miss. If your message concerns money held at an operator, start the casino's complaints process in parallel — waiting on us costs you time you may not have.
Common questions about contacting us
Can you help me get my withdrawal released?
No. We have no access to operator systems and no standing to intervene. Raise it with the casino's support team in writing, keep every reply, and escalate through the complaints procedure named in its terms. If delays relate to identity or source-of-funds checks, supplying the requested documents is usually what resolves it.
I'm on GAMSTOP and want it lifted. Can you do that?
No, and neither can any casino. GAMSTOP exclusions run for the full period chosen — six months, one year or five years — and cannot be shortened. If you are looking for a way around a self-exclusion you set up, that is worth pausing on. The National Gambling Helpline on 0808 8020 133 is free and confidential.
Will you review a casino if I suggest it?
Possibly. We look at reader suggestions and assess them the same way as everything else — licence details, published terms, payment options for UK players, game range and support. A suggestion is not a guarantee of coverage, and an operator that fails basic checks will not be added to our list.
Do operators pay to be contacted about or ranked?
Operators can and do run affiliate programmes, and we may earn commission on sign-ups made through our links. They cannot buy a rating, a review or a higher position, and they have no editorial input. If we think an offer's terms are poor, we say so on the page that carries the link.
Is my message confidential?
We do not pass reader correspondence to operators with identifying details attached. If you report a problem and want us to raise the general issue publicly, tell us — and never send us account credentials or identity documents, which we neither need nor want.
Choosing where to send your question
Use one simple test. If your question is about understanding terms, comparing offers or correcting something we have published, write to us. If it is about your account, your balance or your verification, the casino's own support team is the only party that can act, and its complaints procedure is your escalation route. If it is about controlling or stopping gambling, GamCare and the blocking tools described in our responsible gambling pages will do more than any review site can. Whichever applies, take your time over it — nothing on this site is time-limited, and there is no advantage in rushing a deposit.